1. Cancellations and Refunds

Our cancellation and refund policies are handled by our payment partner, Razorpay. All refunds will be processed according to the official policy hosted on their platform. For full details on eligibility, timelines, and procedures, please review our official policy.

You can view the full policy here: Razorpay Refund Policy

2. User Responsibilities

As a user of GoHills, you agree to:

• Provide accurate and complete information during registration and booking.
• Respect the house rules, policies, and regulations set by each homestay owner.
• Take financial responsibility for any damages caused during your stay.
• Ensure that your behavior does not disrupt the safety, comfort, or experience of other guests or hosts.

Users are encouraged to communicate openly with homestay owners regarding check-in/check-out times, amenities, and other stay-related details.

3. Service Provider Obligations

Homestay providers on GoHills are expected to maintain high standards to ensure safe and enjoyable stays in Darjeeling:

• Accurately list availability, pricing, photos, and descriptions of the property.
• Comply with all local and national laws, including licenses or permits for hospitality services.
• Maintain high standards of cleanliness, hygiene, safety, and professionalism.
• Provide genuine and verified experiences that reflect the culture and hospitality of the Darjeeling region.

GoHills reserves the right to verify listings and suspend or remove any provider that fails to meet these standards.

4. Booking Confirmation & Payment

• Bookings are confirmed only after full payment is received.
• All payments are securely processed through trusted payment partners.
• GoHills does not hold cash payments or offline payments unless explicitly agreed upon.
• Users will receive instant confirmation and booking details via email and the GoHills app.

5. Liability Disclaimer

GoHills acts solely as a marketplace to connect travelers with verified homestays in Darjeeling. We do not own, operate, or manage the listed properties.

• We do not guarantee the quality, safety, or legality of services provided by homestay owners.
• By using our platform, you agree to hold GoHills harmless from any claims, disputes, losses, or damages arising from your stay or interaction with third-party homestay providers.

Users are advised to review property details, amenities, and house rules before confirming bookings.

6. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy, which covers:

• Collection, use, and storage of personal data required for booking and communication.
• Payment processing and secure storage of financial data.
• Your rights to access, update, or delete personal data.
• Safe and secure handling of booking history and travel preferences.

By using GoHills, you consent to the collection and processing of your personal data as described in our Privacy Policy.

7. Refund and Cancellation Disputes

• Refund disputes must be raised within 7 days of the cancellation or check-out date.
• GoHills reserves the right to investigate claims and resolve disputes between travelers and homestay providers.
• Refund guarantees apply only when cancellations are made following the stated policy.

8. Intellectual Property

All content on GoHills, including text, images, graphics, logos, and software, is owned or licensed by GoHills. Users may not:

• Copy, reproduce, distribute, or create derivative works without explicit permission.
• Use our content for commercial purposes or unauthorized promotion.

9. User-Generated Content

Users may post reviews, ratings, or feedback for Darjeeling homestays:

• You must provide honest, original, and non-offensive content.
• GoHills reserves the right to remove content that violates policies or is misleading.
• By posting, you grant GoHills a license to use, display, or modify your content on the platform for promotional or informational purposes.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of India and the state of West Bengal. Any disputes arising from the use of GoHills will be subject to the exclusive jurisdiction of the courts in Darjeeling, West Bengal.

11. Amendments to Terms

GoHills may update these Terms periodically to reflect changes in services, laws, or business practices.

• Users will be notified of material changes via email or website notifications.
• Continued use of our platform after any changes constitutes acceptance of the updated Terms.

12. SEO Highlights & Keywords

These Terms and Conditions are optimized for search engines to help travelers find and book homestays in Darjeeling online:

• Verified Darjeeling homestays
• Book homestay online Darjeeling
• Safe and family-friendly homestays
• Homestay cancellation and refund policy
• Easy booking for Darjeeling homestays
• Local cultural experiences in homestays
• Affordable and luxury homestays
• Secure online payment for homestays
• Authentic homestays in Darjeeling
• Darjeeling tour packages

13. Contact Information

For questions, concerns, or clarifications regarding these Terms:

• Email: support@gohills.org
• Website: www.gohills.org
• Customer Support: Available 24/7 for inquiries related to bookings, cancellations, refunds, or account management.

Conclusion:

By using GoHills, you agree to follow these Terms and Conditions and understand that GoHills acts solely as a platform for connecting travelers with verified homestays in Darjeeling. Our policies ensure safe, transparent, and reliable booking experiences while protecting both users and homestay providers.